Please enter your name here. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. A list of the practical implications must be complied and for each item, identify the best way to prevent it occurring. Kepner Tregoe decision making sets up an outcome as well as how exactly it should be achieved. Situation appraisal – is used to clarify the situation, outline concerns and choose a direction Problem analysis – here the problem is defined and it’s root cause determined Decision analysis – alternatives are identified and a risk analysis done for each Potential problem analysis – the best of the alternatives is further scrutinized against potential problems and negative consequences and actions are proposed to minimize the risk. At a pharmaceutical manufacturer, we worked with a team drawn from QA, QC and Technical Operations to revise existing SOPs and templates to support better documentation and investigations by integrating the systematic troubleshooting approaches learned in training sessions. How many decisions do you make in a day?

How many decisions do you make in a day? This is a rational model that is well respected in business management circles. Examples of how to integrate new skills The following examples show how some of our clients successfully integrated new skills into their own systems and process. You can think of this as the top level view of the decision that needs to be made. Step One — Situational Analysis: They discovered that a predetermined logical method facilitates the search for the causes of a problem.

It was developed by Charles H. Save my name, email, and website in this browser for the next time I comment. First, you will want to collect all of the available alternatives that you could use to solve the problem at hand so they can each be evaluated equally.

What do you want this decision prkblem accomplish?

So the idea is not to find a perfect solution but rather the best possible choice, based on actually achieving the outcome with minimal negative consequences.


Frustrated with your web site? Kepner Tregoe decision analysis Prepare decision statement – includes not only the desired result but also the action required. This is a rational model that is well respected in business management circles. However, for those strategically important choices that you need to be sure to get right, using the Kepner-Tregoe Matrix to aid your decision is a great option. Email Name Then Don’t worry — your e-mail address is totally safe.

If you liked this article, then please subscribe to our Free Newsletter for the latest posts templaate Management models and methods. Now when technical support engineers talk to their increasingly global network of clients, their computer screens prompt them to follow a consistent process for gathering information that has proven to priblem issue resolution.

Not only should you be concerned with the problems themselves, but more importantly, you should be focused on the root causes of those problems.

When you use this matrix to guide your thinking when facing a particularly important decision, you will be able to frame the question at hand in a number of important ways. The emphasis is on guiding the conversation with the right information and including the right people in the tdegoe process.

Problem Solving and Decision Making

In fact, it seems obvious to me that this approach should be taken anyway. When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems.

kepner tregoe problem solving template

See the full list of Strategy Skills eBooks, templates and checklists available for free download right now. Often there is pressure of time to solvinng the problems and it is debatable what the right way of solving these problems is. Step Four — Potential Problem Analysis: New skills must be embedded into everyday business processes.

Only the most important decisions you face require this level of analysis because of the time required to perform it properly.


tregeo Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful. It must be integrated into the way work is done to clearly communicate and support when and how new skills should be used back on the job.

Retrieved [insert date] from ToolsHero: Following the step-by-step approach of Kepner Tregoe decision making allows for the use of critical thinking skills in considering many possible factors that may be vital in making the decision.

Kepner Tregoe Method

Throughout the centuries mankind has learned to deal with complexity and to directly anticipate on this. This is often problematic because the universe often has other plans!

kepner tregoe problem solving template

How will you define success in this case? A list of the practical implications must be complied and for each item, identify the best way to prevent it occurring. Again, this is a point in the process that always contains the risk for taking tregpe little time in thinking through the situation. This decision making model deals with this only by troubleshooting at the end of the process.

If Training is the Answer, What is the Question? Part III: Integrate New Skills – Kepner-Tregoe

How to cite this article: With a final decision made, you are going to move into potential problem analysis before you even put the decision into action. Any decision that you make is going to come along with some degree of risk — what are the risks for each decision? By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. These four steps, which have been outlined below, can help you to move trevoe start to finish in the decision making process.